You can return any product within 14 days of delivery, as long as it is unworn, clean, and in its original condition — including all accessories, the dust bag, and the hangtags.

We currently do not offer direct exchanges.

If you would like to exchange an item, simply return it and then place a new order for the product you want.

You can return your order within 14 days of delivery, as long as the products are in their original condition, clean, and unworn — including all accessories, the dust bag, and the hangtags.

Please note that return shipping costs are the responsibility of the customer — this gives you full control over the shipping method and packaging of your return.

How to return your order:

1. Register your return using our Return Request form.
2. Arrange the return shipment at your own expense.
3. Send the package to our return address.
4. Once we receive and inspect your return, we will refund the purchase amount within 14 business days to the original payment method.

Once we have received and inspected your return, we will refund the purchase amount within 14 business days to the original payment method.

Yes, return shipping costs are the responsibility of the customer, as we are a small shop and cannot provide return labels. You are free to choose any shipping carrier you prefer.

If your package arrives damaged or you receive a faulty item, please contact us immediately at return(at)ivy-zeus.com.

If possible, take photos of the damage and keep the package.

Upon receipt and inspection of your returned item, we will process your refund within 14 business days to your original payment method.
Please note that refunds are only provided for items returned in their original, unworn condition.