Once your order is shipped, you will receive an email with a tracking link. If you have any questions about your shipment, you can contact our shipping partner at any time.

Standard Delivery – Free (within Germany)
Delivery usually takes 2–4 business days.

In exceptional cases — such as high order volume or shipping delays — delivery may take up to 6 business days.

Delivery within the EU
Delivery usually takes 4–7 business days.

Please note that shipping costs vary depending on the destination country and will be shown at checkout.

Express Delivery (coming soon)
Estimated delivery time: 1–2 business days

Your order will be shipped climate-neutral with DHL.

Yes, you can return your order within 14 days of receipt – provided the products are unworn, clean, and returned with all hang tags, dust bags, and accessories intact.

Direct exchanges are not possible. If you would like a different size or color, please place a new order. For full details, please visit our Returns & Exchanges page.

Yes, shipping is free within Germany.

For orders to Austria and other EU countries, shipping fees apply and vary depending on the destination. The exact costs will be shown at checkout before you complete your order.

As soon as your order leaves our warehouse, you will receive a shipping confirmation by email. This will also include a tracking number so you can check online at any time where your package is currently located.

Please first check the tracking information you received in your shipping confirmation email. There you can see whether your package has already been delivered or is still on its way.

If the tracking status shows “delivered” but you haven’t received the package, please also check whether a neighbor may have accepted it for you.

If your package still hasn’t arrived after several days, please contact us at order(at)ivy-zeus.com, so we can investigate the case with the shipping carrier and assist you as quickly as possible.

We currently ship to Germany, Austria, and all countries within the European Union.

Our products are partially handcrafted with great care. If an item is out of stock, it usually takes about 6–8 weeks until it becomes available again.

Unfortunately, orders cannot be canceled or modified once they have been completed. If you do not wish to keep your order after receiving it, you can return the products within the return period at any time.

You can find all details about returns and exchanges on our Returns & Exchanges page.

The right size depends on your dog’s neck circumference. Measure your dog’s neck where the collar will sit and allow about two fingers of extra space for comfort. In our shop, you’ll find a size chart with every collar to help you choose the right fit.

We currently offer our collars starting from size S — additional sizes will be available soon.

Our dog leashes and collars are made from high-quality, leather-free PU-based material. They are water-repellent, easy to care for, and durable — a modern, animal-friendly alternative to traditional leather.

At the same time, they stand out with a contemporary, luxurious design that clearly sets them apart from conventional nylon or leather leashes, combining style with functionality.

The surfaces of our products can be easily cleaned with a soft, slightly damp cloth. For heavier dirt, we recommend using mild soap and lukewarm water. Please avoid hard brushes or harsh cleaning agents, as they can damage the material.

Our PU-based materials are water-repellent and retain their shape even with regular use.

If you have any questions about optimal care or how to reduce signs of wear over time, we’re happy to assist you with helpful advice and tips.

Yes, all of our products are crafted with great attention to detail.

Our collars are made entirely by hand. Our leashes are machine-braided, with all additional steps completed by hand as well.

Our products are crafted with great attention to detail. Since the collars are entirely handmade and the leashes are also partially handcrafted, small variations in shape, texture, or braiding may occur — a natural sign of the uniqueness of each individual piece.

Additionally, colors on photos may appear slightly different from the original. Factors such as lighting, flash, screen settings, or image editing can influence how colors are perceived. Every product is one of a kind, and these subtle differences are part of the special quality and character of our dog leashes and collars.

Our dog leashes and collars are made from high-quality PU material that closely resembles genuine leather in both look and feel. As with all refined materials, subtle changes may appear over time — such as fine lines or slight color variations. These develop through regular use and are similar to the natural patina of leather, making each piece truly one of a kind.

Such changes do not affect the stability or functionality of the product; instead, they highlight its individual character. With the help of specific care products, minor marks can be reduced if desired.

If you need assistance choosing the right product, our team is happy to help — simply contact us at hello(at)ivy-zeus.com.

We currently do not offer general product personalization.

However, for our colored collar models — Daisy, Forest, and Poseidon — you can personalize the label on the collar yourself.

On some of our collar models, the label is writable. On the back, you can note your dog’s name and your phone number using a waterproof marker. The label is flexible and soft, ensuring it doesn’t bother your dog while wearing the collar. At the same time, it serves as a stylish design element that highlights the collar’s signature look.

Yes, all of our products are made from safe, non-toxic materials that are comfortable for your dog to wear.
In addition, both our leashes and collars feature internal reinforcement:

• Leashes: A reinforced inner cord provides extra stability and strength.
• Collars: An internal nylon band ensures reliable durability, even for strong or energetic dogs.
  

This way, our products combine safety, comfort, and longevity — without restricting your dog while wearing them.

You can return any product within 14 days of delivery, as long as it is unworn, clean, and in its original condition — including all accessories, the dust bag, and the hangtags.

We currently do not offer direct exchanges.

If you would like to exchange an item, simply return it and then place a new order for the product you want.

You can return your order within 14 days of delivery, as long as the products are in their original condition, clean, and unworn — including all accessories, the dust bag, and the hangtags.

Please note that return shipping costs are the responsibility of the customer — this gives you full control over the shipping method and packaging of your return.

How to return your order:

1. Register your return using our Return Request form.
2. Arrange the return shipment at your own expense.
3. Send the package to our return address.
4. Once we receive and inspect your return, we will refund the purchase amount within 14 business days to the original payment method.

Once we have received and inspected your return, we will refund the purchase amount within 14 business days to the original payment method.

Yes, return shipping costs are the responsibility of the customer, as we are a small shop and cannot provide return labels. You are free to choose any shipping carrier you prefer.

If your package arrives damaged or you receive a faulty item, please contact us immediately at return(at)ivy-zeus.com.

If possible, take photos of the damage and keep the package.

Upon receipt and inspection of your returned item, we will process your refund within 14 business days to your original payment method.
Please note that refunds are only provided for items returned in their original, unworn condition.